EPHOKAM - Frequently Asked Questions

This page contains questions that we have frequently been asked. Please check below if your question is already answered here, but feel free to contact us

How EPHOKAM works

EPHOKAM's warranty and maintenance conditions

The materials used by EPHOKAM


How EPHOKAM works

I want to have a piece from EPHOKAM for my garden, but there is no catalogue. How should I proceed?
You are right. There is no catalogue, because we make unique pieces! If you want to have an EPHOKAM please contact us. We will make an appointment to discuss your specific wishes. Then we will make a drawing and if you like the design you can give us the definite order and we'll start producing.
How does EPHOKAM work to deliver the right piece to fulfil my wishes?
We will listen carefully to your specific and personal wishes. We will add our expertise and design ideas and make a sketch. Then we will discuss the sketch with you. Only after you indicate that you like the design you can give us the definite order and we'll start producing.
Are all EPHOKAM furniture pieces unique?
Yes, all EPHOKAM furniture pieces are unique. Designing for you, is one of the greatest pleasures in our work.

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EPHOKAM's warranty and maintenance conditions

What is the warranty that EPHOKAM can give on its products?
EPHOKAM's special treatment ensures that the products stay beautiful for many years. Therefore we are confident that you will enjoy our pieces year after year. In the unlikely event that something goes wrong within two years, we will replace the parts. This does obviously not apply for mechanical damages or damages caused by maltreatment (f.i. by using agressive chemical products) of the wood.
In case of any maintenance needed, does EPHOKAM ensure it?
In order to give the surfaces a nice aspect we have a special oil treatment as finish. This needs some maintenance, especially in the first years. You can compare it with your car. Keeping it clean and waxing it just makes it look better. It is an easy treatment that you can do yourself but if you want us to do the maintenance, we can include it in the contract and we'll drop by, once per year.

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The materials used by EPHOKAM

Does EPHOKAM use only wood?
No, we also use other materials. We have a strong preference for wood but we also like to combine it with other materials such as stone and steel. Such combinations are often very attractive.
Why is wood a good material for my outside furniture?
Wood is beautiful. It comes in many colours and textures, depending on the wood species. Wood is also a renewable resource. It has a very favourable environmental footprint. Trees actually grow by binding CO2 from the air. Natural wood suffers from the weather. It will age due to UV exposure (in the sun light) and micro-organisms. EPHOKAM uses special technologies to prevent this (see Technologies Inside). Therefore it stays beautiful during many years.
Can EPHOKAM make use of different woods, and is the color contrast kept?
Yes, EPHOKAM makes uses of many different wood species. Very light wood species ("blond wood") will get slightly darker (yellowish) due to the protective treatment. Dark wood species keep their colour.
Why does EPHOKAM wood not get grey?
In order to answer this question we should first explain how normal wood weathers. That is a combination of several simultaneous processes. One of the substances of which wood consists is lignin. Under the influence of UV light lignin can oxidate. The oxidation products are soluble and will leach out of the wood with rain leaving behind a whitish fibrous surface. At the same time the wood is occupied by discolouring fungi that have dark blue to black hyphae. The combination of white and black renders a grey surface. We at EPHOKAM give the wood a modification treatment. It changes the molecular structure of a.o. the lignin making it much less vulnerable to oxidation. Therefore the wood does no longer get white. At the same time it also makes the wood incompatible with the digestion system of wood eating fungi thus preventing the wood to get black.
Do I need to do something to keep the furniture looking good?
Yes, even though the wood has been treated by us, the finishing is done by an oily product which needs maintenance. You can compare it with your car. Keeping it clean and waxing it just makes it look better. Especially in the first years, once per year an oil treatment is needed to keep the nice aspect. This is an easy treatment, but if you prefer, we can do it for you.

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